BPO (Call Centre) HRMS
BPO (Call Centre) HRMS
Pre-Implementation Challenges :
- Need for an Integrated System
- High Volume Onboarding
- Manual Document Collection
- Repetitive Form Filling
- Low Candidate Engagement
- Disorganized Data Management
The Client
The client is a business process management solution and service provider with presence across India having clients from all over the globe. They combine industry experience, process expertise with technology to deploy innovative solutions creating compelling value for their clients, end users and prospects. They have a team of over 6000 employees across India serving multiple domains such as Telecom, Media, E-Wallet, E-Commerce, Logistics, Tax Service, Health Care, Aviation and Government-to-Citizen Service/Helplines.
Pre implementation Scenario
The management wished to have an integrated web application for their On-Boarding, HR and Payroll and Off Boarding/Exit of their human resources across India which is the main ingredient for their future growth.
- In an average onboarding is 1000 candidates per day across India
- The manual effort of the document collection process by the HR team
- The monotonous process of filling up repeated forms
- Lack of candidate engagement throughout the onboarding process
- Disorganized data collection and data management
- Bio-metric attendance integration with HR and Payroll from various locations
- Attendance from Log-sheet integration with HR and Payroll
- Leave management of employees
- Auto confirmation from Apprentice to Business Process Associates
- Multiple salary structure for same designation
The Solution
After completing the client’s background and needs assessment, our team of experts immediately begin crafting ideas for a complete cloud based On-Boarding, HR and Payroll and Off Boarding (Exit with Full and final settlement) web application.
The key attributes of the proposed cloud based On-Boarding, HR and Payroll and Off Boarding/Exit are as follows:
- The proposed solution would reduce the pay processing error
- Offer letter generation and emailing from recruitment
- Data flow from Onboarding to the HR and Payroll
- Appointment letter generation from on boarding
- Data flow from Off Boarding/Exit to the HR and Payroll.
- Bio-metric attendance integration with HR and Payroll from various locations
- Attendance from excel sheets o weekly/monthly basis from various locations
- Leave management
- Auto confirmation from Apprentice to Business Process Associates
- Multiple salary structure for same designation
- Salary on daily wages basis as per Govt. Skilled Rate
- Various check list prior to pay processing
- Error free pay processing
- Hold and release salary on monthly basis
- Emailing of Pay-slip to employees
- Generation of Salary Payment Sheet
- Generation of Bank Statement
- Various statutory reports generation like PF/ESI statement
- Off Boarding/Exit of employees with full and final settlement of employees
- Generation of MIS for Top Management like Cost to Company (CTC) Report
Post implementation Scenario
Automated cloud based single platform for all companies enabled the management to get real-time information for better visibility, forecasting, budgeting, and Planning. Production control with process orientation workflow. Better coordination between different departments and companies. Full control of management on bill processing, payment advice and payment. Streamlined freight payment with lots of if then else clauses. Top management was provided with real time business intelligence & analytics to enable them to take appropriate decisions to monitor their bottom line.
Benefits derived from the Solution :
- Elaborate User Management Interface defining the rights to access data for various levels of Users depending on their responsibilities like local users, corporate users, admin users and super admin users
- Entire onboarding is done through Paperless Onboarding Platform (POP)
- Onboarding time has been reduced through candidate engagement by the web-based onboarding
- The cost incurred in onboarding has been slashed by 80%
- Documents submitted by the candidates are stored in a common repository and easy accessible
- Onboarding is integrated with offer generation and other modules like HR and payroll with seamless data flow
- Appointment letter generation from on boarding
- Dash board with real time data for Management
- Weekly attendance from excel sheets for business process associates to minimize data manipulation with approval and final approval
- Attendance from Bio-metric systems for back office staffs
- Multiple salary structure for same designation
- Salary on daily wages basis as per Govt. Skilled Rate
- Excel porting provided for bulk data entries like increment, overtime and arrear salary etc.
- Various monthly checklist like overtime, incentive and variable salary etc. prior to pay processing
- Leave management with generation of Leave Status Report
- Error free pay processing
- Hold and release salary on monthly basis
- Generation of Salary Payment Sheet
- Generation of Bank Statement
- Emailing of Pay-slip to employees every month.
- Generation of various statutory reports like EPF, ESI, Gratuity and Professional Tax
- Off Boarding/Exit of employees with full and final settlement of employees
- Generation of various MIS reports like Cost to Company (CTC) Report
- Maintenance of service book of employee from HR and Payroll module
- Maintenance of employee other information like detail address, nominee details, dependent (family member) details and bank information etc.
- Conducible working environment by bridging the gap between Management and Employees